Shipping policy

Digital Delivery Policy — last updated: 2 November 2026

Turobot supplies digital educational resources and access to its worksheet-generation service. No physical goods are shipped and there are no physical shipping fees or tracking numbers.

App subscriptions and licences

Paid app access is applied after successful payment confirmation. Sign in to the Turobot account used for your purchase and check your profile. Payment confirmation and account activation can take time; a processing screen is not confirmation that access has been activated.

For a school plan, the purchasing account manages teacher seats from its profile. The account owner uses one of the purchased seats. Other staff need accounts matching the assigned email addresses to use their school access.

Worksheets and downloads

Generated worksheets and PDFs are accessed through the app or supported Telegram workflow. Ready-made resources are supplied through the download method shown for that resource. Keep a copy of downloaded materials that you need.

Missing access or a failed download

If payment has been confirmed but access is missing, or a download fails, contact admin@turobot.io with your account email, purchase or resource reference and a description of the issue. Do not send passwords or full card details.

Delivery problems do not remove your rights under Australian Consumer Law or other applicable laws. See our Refund Policy and Terms of Service.