Refund policy

Last updated: 2 November 2026

Australian Consumer Law and other mandatory rights

Our digital products and services come with rights and remedies that cannot be excluded under the Australian Consumer Law and other applicable laws. Digital delivery, downloading a worksheet or using an account does not remove those rights. Depending on the circumstances, you may be entitled to a repair, replacement, refund, cancellation or compensation. Nothing in this policy, our Terms or a purchase offer excludes a remedy required by law.

Subscriptions

You can cancel future renewals through your Turobot profile and its subscription-management controls. Cancellation takes effect at the end of the current paid billing period, with access continuing for that period. Cancelling renewal does not itself request or process a refund of payments already made. Contact us separately if you believe a refund is due.

Lifetime licences and other digital purchases

Individual Lifetime and School Lifetime licences are one-time purchases, with no recurring renewal charge for that licence. Buying Lifetime does not automatically cancel a separate existing subscription.

We do not generally offer change-of-mind refunds, except where a refund offer applies to your purchase. Any refund promise made when you purchased, or an applicable refund option shown in your account, remains available on its stated terms. This policy does not withdraw an existing offer or limit statutory rights. Contact us if you cannot use an applicable in-app refund option.

Problems with payment, access or delivery

If you have been charged incorrectly, charged more than once, cannot access what you paid for, or believe the product or service does not meet the applicable consumer guarantees, email admin@turobot.io. Include your account email, purchase date, order or receipt reference if available, and a description of the problem. Do not send passwords or full card details.

We will review the issue and provide any remedy required by law or the terms of your purchase. Contact us directly for Turobot purchase issues even where a third-party payment or download provider is involved. There is no blanket “all sales final” exclusion of your legal rights.

For school purchases, the purchasing account owner can contact us about the package; removing an individual teacher seat does not itself cancel the school's subscription or request a refund.

See also our Terms of Service and Digital Delivery Policy.