Privacy policy

Last updated: 2 November 2026

This policy explains how Turobot handles information across Turobot.io, app.turobot.io and the Turobot Telegram service. Turobot operates from Australia. For privacy questions, access, correction or deletion requests, contact admin@turobot.io.

1. Information used by Turobot

  • Accounts: email addresses, authentication and verification information, account identifiers and account activity. Where you use Google sign-in or Telegram, relevant sign-in or Telegram account identifiers are also processed.
  • Worksheet creation: topics, subject and age/year-level settings, difficulty, prompts, extracted text and filenames from uploaded documents, generated content, worksheet history, PDFs and branding such as a school logo.
  • School licences: organisation name, purchasing account, staff email addresses, seat assignments and access status. School account owners can see the staff emails assigned to their plan and whether those accounts have active school access. Assigned staff can see information identifying their licence provider.
  • Purchases: plan and licence details, subscription status and dates, payment-provider identifiers and payment-event records used to administer purchases, renewals, refunds and access.
  • Support and marketing: information you send us, email preferences, and records of marketing consent.
  • Technical and usage information: cookies and similar technologies, device/browser and request information, activity records, generation and download information, and diagnostic logs.

2. Why information is used

Information is used to create and authenticate accounts; generate, save and deliver worksheets; assign school access; administer payments and support; record communication preferences; understand service usage; investigate errors and misuse; and meet applicable legal obligations.

Uploaded document text and worksheet content can be stored with worksheet records. They are not processed only in your browser. Information associated with activity and generation can also appear in operational records and logs.

3. AI processing and uploaded documents

Turobot uses OpenAI for AI-assisted generation. Topics, instructions and relevant uploaded document text can be sent to OpenAI to generate or revise content. AI responses can be stored as part of the worksheet and used to produce previews and PDFs.

Do not upload student records, identifying information about children, medical or disability information, passwords, or confidential material you are not authorised to provide. Remove personal information from teaching materials before uploading them. A school licence does not make Turobot a student-record system or establish a separate school data-processing agreement.

4. Providers and sharing

  • Shopify: hosts the storefront and supports customer records and email preferences. The app includes a customer-sync process for account email addresses and marketing preferences; an account can be recorded as a customer without being subscribed to marketing.
  • Stripe: processes app plan payments and subscription management. Payment details entered in its checkout are provided to Stripe; Turobot receives payment and subscription records needed to manage access and support.
  • OpenAI: processes generation inputs as described above.
  • Google: supports Google sign-in and Google Drive storage used by the worksheet-file workflow. Generated PDFs may be copied to Google Drive.
  • Telegram: supports the bot where used. Operational notifications may also be sent to the operator through Telegram. The returning-user notification workflow uses a masked email identifier and information about returning web-app activity when enabled.
  • Hosting, database, email, file-delivery and analytics providers: support storage, communications, operation and delivery. The storefront may use Filemonk for digital downloads and Google/Shopify services for analytics or advertising.

Providers have their own privacy terms. Information may also need to be disclosed where required by law. We do not promise that all processing occurs in Australia. Service-provider storage and processing may take place overseas; contact us if your school needs confirmed locations or contractual information before using the service.

5. Cookies, analytics and advertising choices

The app uses authentication cookies and browser storage for features such as preferences. The storefront and its providers may use cookies or similar technologies for functionality, analytics and advertising. You can manage cookies through your browser and any privacy controls displayed on the site; blocking essential cookies may affect sign-in.

The storefront provides a Your Privacy Choices page for applicable regional opt-out controls. Advertising-related sharing may be treated as a “sale”, “sharing” or “targeted advertising” under some privacy laws. The options available can depend on your location. These storefront controls should not be assumed to delete app records or cancel a subscription.

6. Marketing preferences

The app's sign-up flow offers a separate, optional email-marketing choice. Creating an account does not require opting into marketing. Use the unsubscribe option in marketing emails or contact us to request a preference change. Account, purchase and service communications are separate from marketing.

7. Children and schools

The service creates educational resources for use by teachers, tutors, parents and other educators. Please do not submit identifying or sensitive information about children. If you believe such information has been submitted, contact us with enough detail to locate it, without sending further sensitive information unnecessarily. Schools should check their own approval and information-handling requirements before use.

8. Retention, access, correction and deletion

Account, worksheet, payment and operational records are stored to support the service. Different records and providers can have different retention requirements; this policy does not promise immediate or automatic deletion of all copies.

You can request access, correction or deletion, including deletion of your account, by emailing admin@turobot.io. We may need to verify that the request relates to you. We will explain any applicable legal retention requirements or limits affecting the request. Deleting an account and cancelling a paid subscription are separate matters: confirm cancellation through your profile or contact us for help with both.

9. Security

No internet transmission or storage system can be guaranteed completely secure. Keep your sign-in details private and contact us if you suspect unauthorised access. Do not send passwords or full payment-card details in support emails.

10. Privacy enquiries and complaints

Send privacy enquiries or complaints to admin@turobot.io, identifying the service, the issue and the outcome you are seeking. If an issue remains unresolved, you can seek guidance from the Office of the Australian Information Commissioner about its complaint process and whether it can consider your complaint. Rights and available complaint routes depend on applicable law.

11. Updates

Changes to this policy will be published here with an updated date. This notice does not replace any consent or notification required by applicable law.